Dean A from St. Mary's, OH

I talked to Robin, your sales rep there in Piqua. I am a first time potential customer.

I had many different ideas to run past Robin and was really pleased with how he took the time to clear up several issues that were on my mind. I hope He can help me find the RV for me. I will be hopefully working with him in the near future to purchase an RV that meets my needs. Again. Thanks Robin for taking the time.

Denny & Phyllis from Columbus from Ohio

Question: What brought you to Paul Sherry RV (How did you hear of us)?
Answer: Since we had dealt with Paul Sherry's 11 years ago, we knew we would be treated well. Our son was interested in getting a camper, so Denny [went] with him [to Paul Sherry's]. They saw the Fleetwood and were hooked!

Q: What was the deciding factor for you to purchase your vehicle with us?
A: We were satisfied that it (the camper) would fit our needs. Besides that, Denny enjoyed working you!

Q: What can we improve on?
A: You did just fine! So far, the only thing wrong is that we had to replace the kitchen faucet... it was leaking! But, that was no big deal!

Ken S from Boonsboro, MD

Dear Mr. Sherry,

Several weeks ago my wife and I were traveling through your area, North on I75 near the rest area, and encountered a significant problem with the axle components of our fifth wheel RV. As a couple who spends winter months full time in our RV this is not the predicament we wanted to find ourselves in; broken down several hundred miles from our home along the side of a highway in an unfamiliar area on a Sunday morning.

We were able to limp to your RV dealership and make arrangements the following Monday morning for repairs with your service manager Mr. Jake Shell. My experience with Mr. Shell was extremely positive throughout the entire breakdown and repair incident. Mr. Shell was extremely professional, courteous, and made every effort to acquire parts for our RV and make repairs in a timely manner to get us back on the road. In all of our travels and in all of our experiences with RV repairs I can honestly say my wife and I have never experienced such exceptional customer care and good service as we did at your dealership.

I know that a lot of the positive experience I had with Mr. Shell was a result of his innate good character, professional bearing, and demeanor, but I also recognize that it is also more than likely at least partially a result of the training and standards you set and expect from your employees. I can say without reservation that Mr. Shell represents you and your dealership extremely well and I am grateful for the help and service I received from him and your dealership.

Thank you.

Sincerely,

Ken S

PS - I would not want to forget to acknowledge the courtesy and kindness shown to us by the receptionist at the service department - Lisa. Her compassion and thoughtfulness are a positive reflection upon not only your dealership but also of Piqua, OH as a whole.

Miller and Sharon M. from Washington State

"We were nervous about buying a vehicle we'd never seen from people we'd never met located 2500 miles away. But our salesperson, Robin Sulfridge, assured us that many customers had successfully completed long distance transactions with Paul Sherry RV. We found Robin and others on the Paul Sherry staff to be friendly, service oriented, professional and totally reliable. They made what seemed complicated easy. We are completely satisfied with our purchase and highly recommend Paul Sherry RV."

Mark and Carolyn from Cleveland area

Bill,

Thanks again for what Carolyn and I can say was an absolutely great buying experience. You and the team are first rate professionals and we want to thank you for the personal service you all provided. I was first apprehensive buying from a dealer 4+ hours away, but it was worth every mile we drove.

I also want to share that I've contacted CrossRoads 3 - 4 times this past month with questions on the unit and I always get a technician with a couple of minutes. For instance, we're upgrading the bath fan and the beige lap sealant they used isn't available to the public retailers yet, so they're sending me two tubes for free. I am an active blogger on the CrossRoads forums, so hopefully my postings generate some sales leads for you soon!

Chris Flick from Ontario Canada

Question: What brought you to Paul Sherry RV (How did you hear of us)?
Answer: Hi Luke I only found your company by search on eBay and liked your RV you had listed.

Q: What was the deciding factor for you to purchase your vehicle with us?
A: I liked the fact you are also new car dealer not just a email address that could be gone with my deposit. Also talking to you on the phone and by email I felt you were a reputable business... and I certainly am a satisfied customer. I booked a campground in BC for July but I (being a dealer) put the RV up for sale. I have had lots of interest but no sale yet. If I sell it I will give you a call for another.

Q: What can we improve on?
A: Keep up the good work, satisfy any eBay complaints so you have a good eBay rating.

Ted and Denise from Akron, Ohio

We could not be more Pleased with our motor home purchase from Mike Sherry.I bought it over the phone and Internet without seeing it in person, Mike Sherry's detailed information on the unit was right on the money.My wife and I were so pleased when the unit was delivered,and had a great time with the two gentlemen that drop it off and took back our trade.I would feel very comfortable buying again thru Mike and would tell others the same,it is nice to see that there are still good people that care about you and take great pride in doing so.
Thank You

Carmel and Guy from Charleston, WV

We just today made the trip from Charleston, WV to your dealership to buy a used Airstream B Van. I had spent many hours searching the internet for such a van and was delighted to find just what I was looking for at your dealership.

Way back in 2000, we also purchased a new Airsteam B 190 Van, one of the last ones that Airstream made. As of today as well as in 2000, we received excellent service from your dealership which began with a very prompt email from you as well as Robin following up with a telephone call almost immediately after I contacted you by email.

Robin did an outstanding job of negotiating a deal. In fact it was quite painless and very refreshing. Robin continued to carry out my wishes quickly and well. Scott also did a great job of checking out the van to make sure it was in good order and everything works as well as installing the microwave and helping us with parts.

We had a safe trip back to Charleston and will eventually take the B Van to our other home in TN. So far, we haven't found anything wrong with the van.

My only regret is that you no longer handle Airstreams.

Again, many thanks to Robin and Scott.

Rose Ann & Ivo from West Milton, Ohio

Question: What brought you to Paul Sherry RV (How did you hear of us)?
Answer: We knew about Paul Sherry's for a long time. Decided to check it out.

Q: What was the deciding factor for you to purchase your vehicle with us?
A: We found a camper we liked and we also liked our friendly, courteous, & knowledgeable salesman.

Q: What can we improve on?
A: Ivo says you could have met us halfway on the last $100 that we tried to get you to come down ; )

Wayne T from Springfield, OH

Mr Sherry,

Just got back in from picking up my RV from your business and wanted to pass along to you that I was very pleased with everything that took place. I was especially impressed with the young man who worked with me. I thought his first name was Jake but looking at my copy of the invoice it appears his name is Jarrett Shell. This was the first time I've ever taken anything in for work that they called me instead of me having to call them for updates. Bottom line is that everything that Jake told me would happen, did happen just as he said. It is maybe too early to say all the installation and repair work is perfect as I have yet to use it but I have every confidence it will be just fine. I was visiting an old supervisor at work shortly before I dropped my camper off for this work and was telling him my plans. He asked me to tell him how everything went because he was looking for a place to have some work preformed on his unit. You can bet I will pass on to him that I was very pleased and would assure him your business is the place to visit.

Just wanted to let you know I was extremely happy with the way your business handled my repairs and that I was very impressed and pleased with the efforts of Mr. Shell in particular.

Respectfully Yours
Wayne T